After working in the installation industry for over ten years, we were faced with a constant challenge of providing consistent quality and service to our customers. These challenges arose, not because of a lack of desire or commitment on our part to provide this to our customers, but because of an inability to rely on distributors upon which we had relied for many years.
The frustration resulting from this experience caused us to consider the possibility of providing our own materials to our customers, thus eliminating the challenge of relying on other people to maintain the service we strive to provide to our customers.
Our decision was to take a small step toward manufacturing and selling molding along with installation. We began by manufacturing a hand full of our most popular moldings in the barn at my house. Through this experience, we realized the possibility of manufacturing and selling products was achievable. A few months later, we made the commitment to begin the retail side of the company called JB Millworks.
As you can see from our story, JB Millworks was started with the customer in mind. The beginning of the company is of tremendous importance because the right beginning is paramount for future success.